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Frequently Asked Questions

Table of Contents

  1. The Rental Process
  2. The Stuff
  3. Rental Period
  4. Billing
  5. Shipping
  6. Rental Agreement
  7. Damage
  8. Other Questions



1. The Rental Process

How does it work?
Can I make a reservation for a specific item?
Can I rent items for different lengths of time?
Do I need to be approved to rent from you?
Can I cancel my reservation?


2. The Stuff

What’s included in my rental?
What is the condition of your gear?


3. Rental Period

When does my rental start?


4. Billing

What forms of payment do you accept?
Do you require a deposit?
Do I need insurance?
When will I be charged?
Why do you charge sales tax?
Do you charge late fees?


5. Shipping

Which shipping carriers do you offer?
When will my gear be shipped?
Where do you ship?
When will FedEx deliver my package?
Do you require a signature?
Do you offer pickup?
Do you ship to hotels?
FedEx is late, what do I do?!
Can I reroute my package after it has been shipped?
Where should I return the equipment?
Can I use a drop-box?
What about HI/AK?


6. Rental Agreement

What are your rental terms?


7. Damage

Do you offer a damage waiver?
What does Resolution Rentals consider damage?
What happens if I damage some gear, and I’ve purchased the damage waiver?
What happens if I damage some gear, and I don’t have a damage waiver?
What if the gear is damaged in transit?


8. Other Questions

What’s your favorite ice cream flavor?